Once you've placed your order, a receipt will be automatically sent to you via email or phone. If you have any further questions, feel free to reach out by texting 778-769-4326 or emailing us at Sales@CanadianBongs.ca.

We operate exclusively online, and all orders are shipped through Canada Post from our warehouse in Vancouver, British Columbia. On occasion or upon request, orders may be shipped from our sister company's warehouse in Brandon, Ontario. We offer corporate rates to ensure the most cost-effective shipping options. Additionally, orders over $99 qualify for free expedited parcel shipping.

We take your privacy seriously, and all packages are shipped without any branding or indication of their contents from Canadian Vaporizers to ensure complete discretion.

Most deliveries require a signature. If you'd prefer no signature, simply leave a note at checkout.

Direct deliveries to your shipping address do not require ID. However, if you're picking up your parcel from a shipping carrier, identification will be required to confirm ownership.

For the best chance of same-day shipping, place your order before 10 AM (Pacific Time). Most orders ship within 24 hours, though occasional delays of up to 48 hours may occur.

As a dedicated small Canadian business, we take pride in ensuring your order is handled with care and urgency. We know how important it is to receive your order promptly!

Please note that shipping and delivery times may be affected by holidays and long weekends.

Please ensure that the shipping address matches the billing address associated with your credit card. Any discrepancies may cause delays as additional verification might be required. In cases where our system flags an order as potentially fraudulent, we reserve the right to cancel and issue a refund.

If an incorrect shipping address is provided or a parcel is returned due to an error not caused by us, the customer will be responsible for the return shipping fee to our warehouse, as well as the cost of reshipping to the correct address. To prevent delays or extra charges, we highly recommend double-checking all shipping details before placing your order.

If Canada Post misplaces your order, you are eligible for a full refund or replacement, as long as the error was not due to incorrect information provided during checkout (e.g., wrong address or missing apartment number). In such cases, no refund will be issued.

To ensure your warranty remains valid, please report any damaged items within 48 hours of receiving your order.

If your product is damaged or lost during transit by Canada Post, please notify us as soon as possible.

We will then report the issue to Canada Post, who will contact you for further details about the incident. Canada Post will launch an investigation, which may involve the delivery driver retracing their steps and their fraud team conducting a thorough review.

This process can take up to 15 days. We are unable to issue a refund or reship your order until the investigation is complete.

We understand the inconvenience this may cause and sincerely apologize in advance if this happens. Thank you for your patience and understanding.

While we strive to keep accurate stock levels on our website, there may occasionally be minor discrepancies. Following a recent website update in early 2024, we’ve identified a slight issue with our inventory counts, particularly for bong accessories, bongs, and bong parts. However, our vaporizer stock remains accurate, with no reported issues.

We are actively working to resolve these discrepancies as quickly as possible. If there is a problem with your order, such as needing to replace an item or issue a full refund, we will contact you within 5 business hours of your order placement to address the situation promptly.

Thank you for your understanding and patience.