Our business is primarily based in Vancouver, British Columbia, Canada, with warehouses located across the country.

No, we are an online-only store and do not offer curbside pickup. All orders are processed and shipped directly from our warehouses.

Orders placed before 9 a.m. PST typically ship the same day. All orders are guaranteed to ship within two business days at the latest.

If your bong arrives broken, we will replace it for free. Please report any broken items within 48 hours of delivery.

Yes, we offer free shipping on orders over $99.

If your bong or accessories remain unopened and undisturbed, you are eligible for a full refund. However, a minimum $20 shipping fee will be deducted for the original delivery. Please note that if the box has been tampered with or opened, we do not offer refunds.

Please note that all warranty claims must be submitted within 48 hours of receiving your product. This timeframe starts on the date of delivery or when you collect the parcel from the post office. It's crucial to inspect your items as soon as they arrive.

If your product is damaged by Canada Post during transit, you are eligible for either a full refund or a replacement at no additional cost. However, if your product is lost by Canada Post, a refund or replacement will only be issued if the shipping error was not due to an error made by the customer, such as entering an incorrect address. In such cases, you would be responsible for any additional shipping costs. As a small Canadian business, your satisfaction is very important to us. We've faced challenges with Canada Post misplacing our parcels in the past, resulting in significant losses. To ensure smooth delivery, we kindly ask that you double-check and provide accurate shipping information to make sure your items reach you safely. Thank you for your understanding and support.

If your product is damaged or lost during transit by Canada Post, please notify us immediately. We will then alert Canada Post, who will contact you to obtain a detailed account of the incident. Canada Post will then initiate an investigation, which involves the delivery driver retracing their steps to locate the parcel, as well as a thorough investigation by Canada Post's fraud team. This process may take up to 15 days, and we do not issue refunds or reship orders until the investigation is concluded. We understand the inconvenience this may cause and sincerely apologize in advance if this happens to you. Thank you for your patience and understanding.